Please have the following available when contacting customer support:

• System Model - System Serial Number
• Controller and Workstation software build numbers
• Detailed description of the problem you are experiencing
• Try to be at the machine for troubleshooting, if possible

If contact customer support via Email, please provide:

• System Model - System Serial Number
• Your Name - Your Telephone Number
• Controller and Workstation software build numbers
• Detailed description of the problem you are experiencing

For Advanced Troubleshooting (Provide by Email):

• System CFG file - STL and/or CMB files
• Detailed photographs showing the issue